Shop Policies – Aimee’s Craft Addiction

Order Processing & Shipping

Ready-to-Ship Items: Orders are processed in the order they are received and typically ship within 2-3 business days after payment confirmation.

Custom Orders: Custom creations are made with care and may require additional processing time. I will provide an estimated completion date when your order is placed.

Holiday Processing: From October to December, processing times may be slightly longer due to high order volume. I appreciate your patience as I craft your items with the same attention to detail.

Shipping Methods: Orders are shipped via USPS and tracking information will be provided once your order is on its way. Delivery/pick-up in Steuben County, IN, can be arranged free of charge.

Returns & Exchanges

Due to the handmade and personalized nature of my products, all sales are final.

However, if there is an issue with your order, please contact me within 48 hours of delivery so I can work to resolve it.

If an item arrives damaged due to shipping, please provide clear photos of the damage and packaging so I can assist you with a replacement or refund, if applicable.

Custom Orders & Personalization

I gladly accept custom orders! If you’d like a personalized item, please send me a message before purchasing so we can discuss details.

Custom orders require additional processing time, which will be communicated before checkout.

Please double-check any names, colors, or design details submitted for customization. Once production begins, changes cannot be made.

Cancellations & Order Changes

Cancellations: Orders may be canceled within 24 hours of purchase, as long as production has not started.

Changes to Custom Orders: Once I begin working on a custom piece, no changes can be made, so please review all details before placing your order.

Lost or Delayed Packages

Once an order is shipped, I am not responsible for delays caused by the shipping carrier.

If your package is marked delivered but you haven’t received it, please check with your local post office or neighbors. If the issue persists, let me know, and I’ll assist in any way I can.

If a package is lost in transit, please allow 7 before requesting a resolution, as sometimes carriers experience delays.

Contact & Customer Support

If you have any questions about your order, feel free to message me through my shop message option. I aim to respond within 24-48 hours.